Tech Support Specialist

About the job:

What you do

As a Tech Support Specialist, your job is to provide technical assistance to computer users. You answer questions or fix computer problems for clients, in person, over the phone, or electronically. You also help with the use of computer hardware & software; including printers, installation, word processing, electronic mail, and operating systems. 

The tough stuff

As a Tech Support Specialist, you should expect to:

  • Work under pressure and high stress
  • Act as an emergency-response employee who must handle crises
  • Work for long and odd hours 
The cool stuff

As a Tech Support Specialist, you will get to:

  • Have a variety of work options
  • Help people within your organization by solving their tech problems 
Typical work hours
  • 40+ hours a week
  • 24/7 responsiveness

Are you the right fit?

Classes you should be good at
  • Math
  • IT
Best high school track(s)
  • General Sciences
Personal qualities
  • Understanding what you hear
  • Understanding written information
  • Expressing yourself verbally
  • Reasoning & Problem Solving
  • Critical Thinking

Will you make money?

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Education stuff:

Education required

To become a Tech Support Specialist, you should:

  • Obtain a Bachelor's degree in Computer Science, Management Information System or Information Science. This is especially true if you would like to work in larger companies.
  • Obtain a Technical Degree (BT) if that option is better for you 
  • Continue your education throughout your career to keep up with changes in technology
Helpful resources
Local universities
International universities